Property Management Maintenance Technician

Department:              Operations
Reports to:                Property Management Supervisor
FLSA Status:             Full-time, Non-exempt
 

SUMMARY
The Property Management Maintenance Associate acts as a primary point of responsibility for assigned properties in the NCCH portfolio. This role is expected to juggle and prioritize a variety of tasks every week in support of NCCH properties and associated residents.

DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate maintenance services for properties managed by the organization on a contractual basis as well as those leased in the open real estate market.
• Perform needed repairs as needed on properties including minor plumbing, electrical, carpentry, appliance repair, painting, and minor maintenance of heating and cooling systems. 
• Inspect buildings and equipment on a regular basis; checking to ensure that prescribed work has been completed in a timely and professional manner, assessing the property for needed repairs and capital improvements and performing necessary preventative maintenance.
• Document status of equipment and systems and manage the correction of deficiencies needing further attention including arranging for the services of outside contractors and vendors, developing and executing contracts, monitoring work and reviewing approving invoices consistent with organization policy.
• Evaluate the performance of contractors who perform work on NCCH properties.
• Complete required paperwork and Input data into the maintenance database and extract necessary reports and other documents to effectively monitor the maintenance services program. Participate in the ongoing development and implementation of the rental property database.
• Develop and maintain an effective working rapport with tenants, vendors, and representatives of community agencies.
• Represent the interest of NCCH in an appropriate and professional manner.
• Participate in the on-call rotation.  Respond in a timely manner to emergency maintenance problems which may require attention outside of normal working hours.
• Immediately notify supervisor of any safety hazards.
• Maintain an inventory of supplies, tools, and equipment
• Assist in the development and direction of other maintenance helpers.
• Perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have a high-school diploma or equivalent.  Must have basic proficiency in the use of computers and portable devices. Must be able to work independently.  Must have a valid driver's license and can be issued to drive company vehicles.

Experience
Three years of related experience in basic trades, residential/commercial property maintenance

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Communication Skills
Ability to work with and among persons with disabilities, cooperate and communicate with co-workers, tenants, and the general public.

Reasoning Ability
Ability to diagnose and solve practical problems and deal with various concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations
Must have a valid driver’s license and be insurable at NCCH’s current rate.

Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to use their sense of smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

Working Conditions
General residential maintenance environment. Some evening and weekend work may be required. Travel required within Ohio’s northeast counties.

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North Coast Community Homes, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex/gender, national origin, age, disability, sexual orientation, gender identity, citizenship, veteran or military status, pregnancy, marital status, genetic information, or any other characteristic protected by law.

Employment at North Coast Community Homes is Employment At-Will under Ohio law. This means that either party may terminate the employment at any time without giving a reason. No contract of continued employment is to be implied for any act of omission of North Coast Community Homes or its employees.

Criminal / Credit / Bureau of Motor Vehicles background checks shall be run on all final candidates.

ABOUT

North Coast Community Homes is a 501(c)(3) non-profit organization which provides high quality, community-based homes throughout Cuyahoga, Summit, Lake, Stark, and Erie Counties for people with developmental disabilities, severe mental illness, and other disabilities. With the support of many donors, volunteers, and professionals, we have developed and manage more than 230 community-based homes serving more than 1,500 individuals since 1984. In keeping with our mission, homes developed by NCCH are safe, comfortable, and affordable, and are designed to empower persons with disabilities to live fuller, more independent lives.